In case of trouble with WiFi file transfer, please try to do the following:
- Make sure you've updated your computer operating system to the most recent version
- Restart your iPhone/iPad (power off, wait 10 seconds, power on again), restart your computer, and restart your WiFi-router (power off, wait 10 seconds, power on again)
- make sure that WiFi-signal strength is at maximum on both on your iPhone/iPad and on your computer
- don't use Bonjour-address from WiFi-transfer page, for Troubleshooting purposes use IP-address only
- if your computer is a Windows-based one, delete all previously created network shortcuts that you used for previous connection attempts
- temporarily disable all anti-virus and firewall software of your computer
- make sure that your iPhone/iPad and your computer are connected to the same WiFi-network. This is very important. Your computer must be connected to your WiFi-router wirelessly, not via cable.
- make sure that you're entering the correct IP-address from GoodReader's WiFi-transfer page, with http:/ and :8080 parts. IP-address may change from time to time. Please do NOT assume that it's the same as
it was when you were connecting the last time.
- make sure that you keep GoodReader's WiFi-transfer page open all the time while connecting
- some WiFi-routers, while allowing Internet access to each device, may prevent peer-to-peer communication between connected devices on the network. Check if it's the case with your WiFi network. Depending on an actual
router model, you may want to look for some setting like L2 Isolation, Layer 2 Isolation, or any other isolation.
If you're trying to connect to a Windows PC, you may experience errors due to Windows operating system bugs—depending on what version it is.
To check if it's a Windows bug and not a network setup
problem, try to use AnyClient
for file transfer - free and very convenient client application that can be downloaded for free at www.anyclient.com
web-site. When setting
AnyClient connection, select WebDAV
in the Connection type
field, and enter the full IP-address (with http:/ and :8080 parts) in the Host
If all of this
doesn't help, please contact our customer support service
. Please provide the following information:
- which operating system is on your desktop computer?
- describe your network setup - do you connect your iPhone and your computer to a WiFi-router, or is your network created directly from your computer, without any router?
- if you use WiFi-router, is it your own or is it some wireless public access point?
- is your computer connected to your router wirelessly or via a wire?
- did a red label flash on GoodReader's WiFi-transfer page while you were trying to connect?
- which error messages, if any, did you see both on your iPhone and on your desktop computer?
Go back to WiFi File Transfer manual